Xe Dũng Thịnh Travel

Hà Giang

Số 04A, đường 19/5, phường Trần Phú, thành phố Hà Giang, tỉnh Hà Giang.

ok

sắp xếp chỗ ngồi k đúng như vé, đón trễ, nhà xe k cấp chai nước uống

When I came to the bus station, I didn't find a bus with registration plates and company name , which was in my ticket (I saw another bus with similar plate , but from another carrier) . I asked at information desk and they told me that the schedule is not correct, and my bus departs at 12.30 instead of 11.00 , which I booked . The office worker called the driver and he brought me to the bus . The price was the same as in the app. Everything is else was good - the bus was comfortable (but my charger didn't work) and the driver drove safely (but I didn't like him smoking inside the bus , and he ignored my warning) . I hope you will improve that and update the schedule

Don’t help to resolve customer’s drop-off problem. No solution.

I did not take the bus with them because I missed it due to another bus company (I was changing bus). However they tried to wait for me for 30mn, and even if I did not make it, they helped me right away to find ne another bus. They bought it with me at the station, and showed me the bus. Very professional.

Xe ok, sạch sẽ, bị 1 cái là mình đặt 7 chỗ tầng dưới nhưng lên xe cũng bị kì kèo dời 2-3 chỗ lên tầng trên.

Guy was smoking inside the van We had one hour delay from the beginning (even if other tourists had same bus but with a one hour delay tickets !)

Very bad experience with this sleeper bus. The journey was extremely uncomfortable and honestly felt unsafe. The bus kept bouncing so hard that I was literally lifted off my seat over and over again. It was impossible to rest, and it constantly felt like I might fall. The driver was very aggressive, with sudden braking and acceleration, which made everything even worse. During the dinner stop, they tried to charge me double just because I’m a tourist compared to local people. On top of that, the bus left earlier than the scheduled departure time without any warning, so I didn’t even have time to go to the bathroom. When we arrived in Ha Giang, the bus stopped twice for about 30 minutes each time for no apparent reason. There was no communication at all until I got off to ask what was going on. We also arrived one hour late at the final destination. Finally, the license plate/registration did not match the one I was originally given, which raises serious concerns. Overall: poor organization, dangerous driving, lack of communication, and a complete lack of professionalism. I’m very upset about having paid for this experience and would definitely not recommend this company.

Since we started driving everything was good. Before that we had to call the office to make sure the driver was actually coming because we didn't get any contact info or location. The drive itself was long but the staff were very friendly.

I went from Ha Giant to Cao Bang and everything was good. The driver was sooo friendly and helpful. We made a lot of stops on the way also for had a lunch and coffee. Felt very safe and it was a comfartable journey trough the mountains. Pick up and drop off service included.

The bus could have been a lot.cleaner and none of the chargers worked