Xe The New Way

VP Hạ Long

Số 18A: Đường Anh Đào – Bãi Cháy – TP Hạ Long

VP Ninh Bình

Mike's Travel Agency bến thuyền tam cốc Van Lam, Ninh Hai

VP Cát Bà

244 Một Tháng Tư

Driver was 40 minutes late. No reply when we inquired. Hotel staff were able to call and get reply. Driver ignored us when we asked for AC to be turned up but a little later when Vietnamese traveler ask the AC was increased.

Left an hour and 15 minutes late, we arrived at 16:00 instead of the advertised 14:20. We waited for them for almost two hours in the heat because as instructed we arrived 30 min early. The worst part is that we could have gotten food/coffee if they had been honest with us, but instead we stood at the bus stop like idiots while they kept insisting the bus was almost there and never once apologized for the delay. incomprehensible approach to customers, but at least they were responsive on WhatsApp, and the bus ride itself was fine (the driver actually dropped us off at our hotel directly which was nice of him, and why I give two stars).

The bus was delayed, changed of departure place and above all overbooked (people had to sleep on the ground between the luggage). No discount was given for the fact that we didn’t even had a seat. Our luggage had become humid and dirty. The worst of all was the bad communication and the fact that that attendant was screaming the whole time and commanding us what to do in the most impolite way.

Mọi thứ đều rất ổn, lần đầu trải nghiệm mình thấy rất OK.

Terrible. 1 didn't come to the pick up point. Local helped me to call and they sent me a taxi to take me to meet the bus which I had to pay. 2. Not enough space. People slept on the ground. 3. It was not straight. Made me to transfer to final destination and I had to wait more than an hour to take me to final drop off.

Scam!!! I paid 220k more for exactly the same bus than other People. I should have a shuttle bus at the end but nothing. So i should pay for a taxi also. Driver stops at least 20 times during the trip (7h normally it took 8h30). Run away from this company

I love you, brother! Thank you for taking me to the car! I wish you a happy life! You are such a good driver

Never never never book with them! Absolutely the worst experience ever. Firstly I booked for 9 seater limousine, but they trip was with 18 people one. when I asked about it, they told that 9 and 18 are the same... I booked the trip for 7a.m bus which is supposed to take people until 7, depart at 7, and arrive in the city at 9:30. They departed at 8:30 and arrived 11:30 They confirmed my drop off point, however on the way they told that because my drop off point is not their area (after confirming it before selling the ticket!) and I had to leave the bus early and book a taxi with my own money. so, don't use their services, Unfortunately I cannot give 0 star!

Staffs were friendly and kind. I got free shower before I get on the bus. Drivers were nice, one guy can speak some Mandarin, he helped me. Nice journey.

Waited at the pick up point. After 10 minutes late, someone called me saying the driver was there. Then same person called me again and said i should go to another adress. I paid 120000 Vietnamese dongs. And also they don’t pick up at the other place and suggested me the reschedule for next day.

We sleep with the luggage. Not on a seat. That’s unacceptable we paid for a seat and we were sleeping with one of the driver and the luggages.

Dropped me 10 minute drive away from the states drop off point. Luckily I was able to get a taxi but with no wifi being dropped on the road at 11pm in the middle of no where was quite scary. A 45 minute walk if it wasn’t for getting a taxi. I will be requesting a refund.

They forgot our order. We had a taxi instead that was promised to be privat so we paid 100000 van more, and the driver stuffed the car full with other people so the ride was really unpleasant. Instead of nice seats we ordered

Tôi đã có một trải nghiệm không tốt với chuyến xe này. Tài xế đến trễ và còn đi vòng đường, nên chúng tôi không thể đến nơi đúng giờ như dự kiến. Trên đường đi, tài xế nhiều lần dừng lại để đón thêm người lạ ở những điểm rất xa lộ trình, làm chuyến đi chậm hơn rất nhiều. Tệ hơn nữa là ngay trong ngày khởi hành, nhà xe bất ngờ thông báo thu thêm phí với lý do không hợp lý, hoàn toàn không được thông báo trước khi đặt vé. Điều này khiến tôi cảm thấy rất thiếu chuyên nghiệp. Tổng cộng, xe đến muộn hơn dự kiến hơn 20 phút, hành trình kéo dài không cần thiết và việc thu phí bất ngờ làm trải nghiệm càng tệ hơn. Hy vọng nhà xe cải thiện để tránh gây phiền cho khách hàng trong tương lai.

조심하세요..버스는 당신이 예약하지 않은 이상한 버스가 오고 중간에 10회이상 서면서 짐이나 사람을 태웁니다..이렇게 태운 사람은 당신의 반 가격에 타고 갑니다..그리고 당신은 고속도로 톨게이트 나가자 마자 버려 집니다.. 항의 해도 소용 없습니다...짐과함께 버리고 갑니다...물론 예약했던 회사에 항의 하실수 있겠죠.....나도 했으니까...다 알고 있습니다..하지만 우리보고 이해해 달랍니다...아무 조치도 하지 않습니다..물론 모든 회사가 그런건 아니겠죠...하지만 이회시는 그렇습니다..그리고 당신이 그런일을 격었을때 예약을 해준 vsxere는 아무것도 해주지 않는 다는것입니다.. 내가 탄 버스에는 살아있는 닭도 같이 탔다...믿지 못하겠지만 사실이고 이모든걸 예약회사는 알면서 아무것도 해주지 않는다. 사진의 짐들은 주인이 있는것도 짐 만 실린것도 있다...두번째는 예약시 버스라고 보내준 사진..마지막은 내가탄 버스 사진 누가 봐도 다른 버스..그리고 모든 통로는 짐이다....물론 내짐 아님..하다 못해 통로에는 긴 양탄자까지...마지막사진..

Helpful staff. I had to change my departure date twice, once three hours before my scheduled departure. There was no problem with the operator. The driver came and picked me up. The trip was pleasant in a well-maintained coach. Upon arrival, the staff asked if everything was okay and if I had made it to the hotel. I'm returning.

Very comfortable bus with English speaking guide

ok, đưa đón đúng giờ, sẽ đặt thêm sau