Xe Thuận Hưng Travel

Phong ve

Văn phòng Hà Nội

Số 188 đường Vành đai 3, phường Yên Sở, quận Hoàng Mai, TP Hà Nội

Văn phòng Nha Trang

Bến xe Phía Bắc Nha Trang

Dọc Đường

Dọc Đường

If I’m honest I don’t normally leave reviews but I had the notification pop up so thought I’d do it whilst I’m literally on the bus still. Looks nothing like the pics for starters. Very dirty hasn’t been cleaned since the last people , rubbish in multiple seats. The drivers attitude also needs to be studied. Cursed me out in Vietnamese for wanting to take my bag on with me to get my charger as none of the ports work in here. Also refused me to use the bathroom at the stop off when they got fuel and kept shooing me with his hand when I asked. Completely ruined my experience tbh

Bus was nearly 2 hours later than scheduled and makes multiple stops on way so we will arrive late also

The driver smokes and the bus arrives 2 hours in advance

DO NOT BOOK WITH THIS SCAM COMPANY! They stole my money! If I could give 0 stars I would. I was suppose to get on the 8:30 trip but it was delayed to 10:00. Fine, I’m okay with that. Then around 10:45 I was told that the bus unfortunately won’t be coming and it’ll be delayed till 10:00pm!! I tried messaging them to ask for a refund or a bus transfer and no response. Later in the fine print, I see you can’t get a refund at all! I tried ringing and nothing there either. They’re obviously avoiding me and stole my money. Now I’m frantically searching for transport because my plane leaves and I have no idea what to do. Do yourself a favour and go with someone else. This is disgusting.

一星我都不想给，除了车的照片一样，没有一样是和描述一样的！非常糟糕！首先无故晚点近 2 小时，工作人员完全不会主动告知，我问了才说！先付钱先预定的还要住最差的第一排上铺，司机和工作人员吵得要死，一直大声公放手机和抽烟，这可是封闭的空调空间！第二个司机还疯狂按喇叭，像个神经病，一直按，路上只有这个人按，不是这个国家的问题，是这个人的问题！没有 wifi，不主动提供水，甚至没有厕所！最最离谱的是近 5 小时不让我们上厕所，只会说 no no no！非常离谱！打车点也远得要死，是河内最不好的搭车点！这趟行程是我这辈子最差的一趟！这也让我觉得越南是个非常糟糕的国家！我从来没见过这种情况的！他们对同行的其他女性乘客也非常粗鲁！我都差点以为这里是阿富汗了！而且随地上下客，非常不安全和专业，他们停车只是因为他们有需求，完全不管乘客！非常糟糕非常糟糕非常糟糕！！！

Was a bit wary due too lots of bad reviews but the bus was on time & clean. Driver was nice. We didn't stop at all so the 7 hours was actually 5. Think if you needed to stop, he would have, but no one requested too - it was great arriving early as usually it can be quite the opposite.

The bus leaves early, find the corresponding bus in the parking lot - there will be no attendant. We arrived in Phong Nha at 03:00 in the morning after a 10PM departure. Got us there in relative comfort - hard to sleep on the bus with the amount of noise and beeping.

After a delay of 5 hours We get on a bus where people barely get out to have arrived very early The bus stopped for the first time to throw us in another And once inside 2 hours later we ended up in a car garage because of mechanical problems Wanting to catch up he drove like crazy without hearing our request to take a toilet break Purpose we arrived at 2 p.m. instead of 5 a.m. Never again this company

Was supposed to pick us up at 22h30, but received a message that it got delayed because of traffic at 2h10am. In the end arrived one hour later around 3h15am. Could not track the bus within the app, and calls and messages were not responded to get an update of the ride. I can understand a delay, but at least keep us more updated please or be more reachable. As we were finally falling asleep, they woke us up again at around 4am to make us change buses. Chaotic experience all around, would not recommend.

Worst experience ever! The bus was supposed to pick me up at 22.30. I was notified that it will be delayed 2 hrs after all. At 01.15 I haven't been picked up yet. Then a guy arrives and tells me I should get in a taxi which would bring me to the bus at no extra cost. We drive half an hour in the middle of nowhere, me alone in the taxi at night and then we reach a place where we wait for another 15mins for the bus. The bus arrives and of course is a different than the one I had booked. The driver was honking all the way so getting some sleep after all this trouble was impossible. I was told that this company is trash and hostels don't book with it so now I know.

I didn’t have a seat for the first hour

We waited 2 hours after the departure time

I did not get a notification with the details of the pick-up prior. All I knew is the pick-up location and the time. The vehicle registration and driver details were not provided. Also, it was a free for all, since the driver did not discourage others from taking other peoples seats. Even though there were allocated seats that people paid for. Lastly, but not that importantly, the arrival time was inaccurate. There was only 1 stop the whole journey. So, we arrived 2 hours early.

Tài xế đến muộn 5 tiếng!!! Khi lên xe buýt, họ muốn xếp tôi ngồi ở ghế cuối cùng (ghế luôn khiến tôi bị say xe). Vì tài xế đến muộn, anh ta quyết định bù lại thời gian và lái xe suốt quãng đường với tốc độ 120 km/h, bất chấp đường sá xấu và việc đang chở khách. Tôi chưa từng gặp phải chuyến xe buýt nào tệ hơn thế. Việc ngủ là điều không thể. Không thể ngủ được khi bạn bị hất lên tận trần nhà trên giường. Tôi sẽ không bao giờ sử dụng dịch vụ của hãng xe buýt này nữa. Thà trả thêm tiền để đi lại thoải mái hơn là đi trên một chiếc xe buýt mà mọi người bị đối xử như súc vật!

the facility broken no water no light no charge hole and the curtain also no !

One hour before departure, we were informed that our bus would be delayed by 4 hours due to traffic, so instead of arriving at 22:30, it would arrive at 02:10. (Google Maps showed no traffic at all.) We were left without any further information, and they did not respond to phone calls. Eventually, the bus showed up at 03:20. This bus did not even take us to Hanoi. After about 30 minutes of travel (around 4:00 AM), we had to transfer to another bus — supposedly the original one. People had clearly just gotten off it, as all the beds were already used. The entire journey was terrible. The driver kept making constant detours to pick up various packages from places that felt like something out of a horror movie. They did not stop for bathroom breaks, even when requested. The drivers were smoking inside the bus the whole time. Around 7:30 AM (when we should have already arrived), the bus stopped for about 1.5 hours without any explanation, apparently for repairs. In the end, due to all the delays and detours, we arrived with a total delay of 10 hours (about 5 hours of waiting and an additional 5 hours caused by detours).